Refund policy

Refund Policy

Last updated: October 2, 2026

Every refund starts with the item coming back to us. Please email us first and do not send anything back before you get a return address from us.

Tomato Test Guarantee: 30 days

Follow the three steps in the product instructions. If your knife still can't slice a ripe tomato cleanly within 30 days of delivery, email us at dbkstorellc@gmail.com with a short photo or video of the knife and the sharpener. We will send you a return address and instructions. Once the sharpener arrives back and we check it, we refund the full price you paid for the sharpener. This applies even if you have used it.

Changed your mind

If you don't want the sharpener anymore, you can return it within 30 days of delivery if it is unused and in its original packaging. Email us first and we will send you a return address and instructions. Once the item arrives and we check it, we refund the price you paid.

Damaged, defective or wrong item

If your order arrives damaged, defective or not as described, email us within 30 days of delivery with a photo or video. We will send you a return address and instructions. Once the item arrives back, we send a replacement or refund you, your choice.

Return shipping

For returns under the Tomato Test Guarantee and for changed-mind returns, return shipping is paid by the customer. For items that arrive damaged, defective or not as described, we cover the return shipping cost. Please use a tracked service and keep your tracking number, because we cannot refund items that do not reach us.

Cancelling an order

Email us as soon as possible. If the order has not shipped yet, we will cancel it and refund you in full. Once an order has shipped, the options above apply.

What is not covered

The sharpener is made for straight-edge kitchen knives. It is not made for serrated knives, scissors, ceramic knives or single-bevel knives. Damage caused by using it on those knives is not covered. Normal wear of the roller over time is not a defect.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the credit after we process it.

Please contact us before sending anything back

Do not send items to the address below. It is a business mailing address and not a returns address. Returns sent there without contacting us first cannot be processed.

Questions: dbkstorellc@gmail.com
DBK STORE LLC, 30 N Gould St #36944, Sheridan, WY 82801, USA